Policies

  1. Copyright Policy
  2. Privacy Policy
  3. Cookies Policy

This website is the copyright of The Jenner Trust. Unless otherwise stated, copyright in the material which is hosted on this website, including images, belongs to The Jenner Trust. All such rights are reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

  • you may print or download to a local hard disk extracts for your personal and non-commercial use only;
  • you may copy the content to individual third parties for their personal and non-commercial use, but only if you acknowledge the website as the source of the material.

You must not modify the paper or digital copies of any materials you have printed or downloaded, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. The copies must retain any copyright or other intellectual property notices contained in the original material.

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

If you wish to seek permission to reproduce any material, please email copyright@edwardjenner.co.uk. In the case of third-party material, permission to reproduce must be sought from the copyright owners and cannot be granted by The Jenner Trust.

Take down policy

We are satisfied that we have made all reasonable efforts to ensure that material that infringes the law will not be present on our website, social media channels or any publication or broadcast to which The Jenner Trust has supplied material from its collections. However, we recognise that despite our safeguards we may inadvertently make available material that is in breach of copyright law. Please contact us if you are the owner of the copyright or related rights in any of the material on this website or our social media channels:

  • and you believe that the material may be subject to a third party ownership or another legal claim;
  • or you believe that use of this material infringes your intellectual property or any other rights.

We will withdraw the material from our website upon receipt of your written objection and our initial verification of your complaint, while the matter is investigated. Your objection will be acknowledged within five working days of receipt. We will also notify you of the outcome of our investigation. Should your request not be considered legitimate we will reinstate the material.

Please email copyright@edwardjenner.co.uk with further details, including: your name, contact details, the URL of the relevant webpage, the reason for requesting withdrawal and proof of your ownership of the copyright. The information you provide will be used only in connection with this enquiry.

Privacy Policy

When you visit us or support us as a volunteer, employee or donor, you trust us with your personal data. We take that very seriously and are committed to ensuring that we protect your data and allowing you to stay in control of your own information. This notice outlines the ways in which we collect and use your personal data and why we do this. We will not sell your personal data and we will only share it with organisations that we work with when it is necessary and when we are confident that its privacy and security can be guaranteed.

About us

Dr Jenner’s House, Museum and Garden is a trading name of The Jenner Trust, a registered charity (number 1158316). The Jenner Trust is registered as a data controller with the Information Commissioner’s Office (number ZA326703). In this notice, “we”, “us” or “our” refer to The Jenner Trust and “the museum” is Dr Jenner’s House, Museum and Garden.

If you have any queries about this privacy notice or how we use your personal data, please contact the Data Protection Officer on dataprotection@edwardjenner.co.uk, or write to Data Protection Officer, The Chantry, Church Lane, Berkeley, GL13 9BN.

What personal data do we collect?

Personal data provided by you

You may provide us with data when you visit us, communicate with us, or join the team as a member of staff or volunteer. This could include:

  • Personal details (such as name, email address, telephone number and home address) when you join as a volunteer, arrange a group visit, write to us, donate an object, or when you reserve tickets to an event;
  • Financial information (such as payment details and whether your donation is eligible for Gift Aid) when you make a purchase or donation;
  • Survey responses (including any opinions you express about your visit and details of your participation in other arts and cultural activities).

Personal data created by your involvement with us

Personal data will also be created as a result of your involvement with us, for example:

  • Records of volunteering or employment;
  • Details of when and how you donate and whether that is for a specific purpose.

Information from third parties

Sometimes third parties will provide us with your data, usually to allow us to provide a service to you. For example:

  • Our partners provide us with data when you use the internet to purchase tickets to our events, make a donation, or sign up to our mailing list;
  • Local volunteering centres provide us with your details when you express an interest in supporting us;
  • Social media sites (such as Facebook and Twitter) may provide us with aggregate information about use of our social media pages.

Please note that our website is hosted by WordPress.com. When you visit or interact with our website or sign up for a WordPress.com account they will collect their own data about you. For more information, please see their own Privacy Policy (https://automattic.com/privacy/). Some of this data is then shared with us, including:

  • Public information (such as screenname and public profile) of anyone who follows, likes, or comments on a page on our website;
  • Aggregate information about use of our website, including pages visited, the country you accessed our website from, and how you found us (including search engine terms).

Third parties will only share your data with us when you have given your permission. You should look at their Privacy Policies to understand when and how they do this.

Sensitive personal data

We will occasionally collect sensitive personal data, for example:

  • If you are a member of staff or volunteer with us we may collect information about your medical conditions, criminal record and trade union affiliation;
  • If you have an accident at the museum and we need to record details of this for legal and insurance reasons;
  • To monitor our visitor and workforce demographics, which we do at aggregate level.

How do we use your personal data?

We only use your personal data in the ways that we are permitted to by law. If we collect data for a particular reason, we will use it for that same reason, taking your preferences into account if appropriate.

Our main uses of your personal data are as follows:

Marketing communications

We like to send information which we think will be interesting and relevant to our visitors and supporters. This may include news from the museum and details of forthcoming events and fundraising campaigns. We will only send you this information with your agreement and we will never share your information with other companies for marketing purposes. You are welcome to change your mind at any time. We sometimes use third parties (such as Mailchimp) to capture this data on our behalf, but only when we are confident that they will treat your data securely and in line with the law.

Fundraising and donations

If you make a donation, we record the personal information you give us as a record of the nature and amount of your gift. This allows us to thank you and to use your donation as intended. With your permission we will also claim Gift Aid on your donation, if you are eligible. We may also make notes of relevant information provided in postal, telephone, email or social media communications.

If you have told us that you plan to leave us a gift in your will we will also keep a record of this using the information you provide us. This allows us to use your legacy as you intended. We may also make notes of relevant information provided by you or your representative (for example, a solicitor) in postal, telephone, email or social media communications.

If you make a significant donation we are legally obliged to carry out a due diligence process to assure us of the provenance and ethical principals of your donation. We do this by using publicly available information. If this applies to your donation we will explain the process in more detail at the time.

Enquiries

If you contact us with a general enquiry (for example asking us to contact you to confirm opening times or to answer an historical question) we will use the personal data you provide to respond to that enquiry. Your data will only be used for this purpose.

Collections management

If you donate or lend an object to us we are required to collect and retain certain personal information in order to prove ownership and provenance. We will also retain relevant information that you provide in postal, telephone, email or social media communications in order to support our knowledge of items in the collection.

If you visit us to carry out research using items in our collection we will collect and retain your personal details to allow us to confirm your identity and to provide you with a service.

Bookings (events, groups, schools and conferencing)

We process data you provide in order allow you to attend our events and to provide the best possible experience for your group, school or conference booking. We will use your data to contact you to confirm or clarify details and to resolve any problems that may arise. If you order catering for your visit we may also collect data regarding dietary preferences or requirements.

Retail sales

We process data in order to fulfil any purchases you make where we need to send an item to you. We will use your data to confirm receipt of payment and despatch of order, as well as to contact you if there are any problems or if we require further information.

Research

We carry out research with our visitors in order to understand your experience at the museum and to make improvements where necessary. Any research we carry out is entirely optional and we will tell you at the time what data we will be collecting and why. We may ask you for sensitive personal data (for example your ethnicity) but you do not have to provide this data if you would prefer not to. Any sensitive personal data we collect will only be used at an aggregate level.

Sometimes we conduct research in partnership with other organisations, such as The Audience Agency. This is to allow us to compare your experience at the museum with other similar organisations around the UK. In these circumstances any data you provide will be anonymous and we will ask for your permission before we share this.

Volunteer management

When you volunteer with us, or make an enquiry about volunteering, we need to use your personal data to communicate with you. Before you start volunteering we ask you to complete an application form so that we can find out more about your suitability for the role and we will also take up basic references. During your time volunteering with us we will record details of your shifts and any training courses you’ve carried out. We also ask for emergency contact details and whether you want to tell us about any health issues so that we can keep you safe when volunteering with us. We will also contact you with details of forthcoming shifts, training and important messages relating to your volunteering at the museum.

We may also share anonymised aggregate data about volunteers with our funders so that they can understand the contribution you are making.

Recruitment and employment

We process personal data about job applicants and employees in order to fulfil our legal obligations and to best support our employees in their work. This data may include, but is not limited to: job applications, payroll, bank account, pension, postal address, emergency contact details, tax, training records, eligibility of right to work, sickness and absence records, performance reviews and disciplinary records. We may also collect sensitive personal data including criminal convictions, health, racial and ethnic origin, sexual orientation, trade union membership or religious beliefs. This will be used for equal opportunities monitoring, recording sickness absence and making necessary adjustments, and to uphold our legal responsibilities. There are certain circumstances where the law permits us to collect sensitive personal data without an employee’s explicit consent, although in practise processing will normally require the employee’s knowledge and consent, where appropriate.

Disclosing and sharing data

At times we may have to provide your personal data to the Police or other law enforcement agencies if they are investigating suspected illegal activities. Otherwise, we will only share your information with third parties under the following circumstances:

  • With your permission;
  • When we use trusted companies to provide services on our behalf, for example sending and receiving emails, collecting card payments, carrying out visitor research, payroll, claiming Gift Aid, collecting donations and selling event tickets;
  • If you register to attend an event we run in partnership with a third party, however we will tell you more about this when you sign up;
  • If we change our legal status or form a new legal entity.

We may at times provide aggregate statistics about volunteers, employees, visitors and website users to funders and other reputable organisations for the purposes of demonstrating our work and operations, however this data will never include any personally identifiable information.

We will never sell your personal data, nor share it with anyone who cannot demonstrate that they will keep it securely and only use it for its intended purpose.

Young people

We collect the names of young people under the age of 18 when they are included on a Local Family Pass to ensure they are given free admission when they visit. We may also collect the names, date of birth and photographs of young people for publicity with the express consent of their parent or guardian. Sometimes young people volunteer or carry out work experience with us and we will need to collect data, with parental consent, in order to support them in their work. Parents or teachers may provide us with details of health, including any allergies, during school visits or events in order to keep their children safe, however this data will be destroyed once the visit is over. We will not knowingly send marketing information to, or accept donations, orders or bookings, from young people under the age of 18.

How we protect data

We take great care of your data and protect it both physically and electronically. All of our staff and volunteers receive annual data protection training.

We adhere to PCI-DSS compliance which is the international standard for payment card security.

Our operations are based in the UK, however some of our service providers operate outside of Europe and may transfer your data outside of the EEA. We will only allow them to do this if we are sure that your data is adequately protected, for example through the US Privacy Shield Framework.

Retention of data

We will only retain your data for as long as it is needed to fulfil the purposes for which it was collected, or as we are required to by law. We delete or destroy data when it is no longer required.

Control of your data

Unless subject to an exemption, you have the following rights with respect to your personal data:

  • The right to request a copy of the personal data which we hold about you;
  • The right to request that we correct any personal data if it is found to be inaccurate or out of date;
  • The right to request your personal data is erased where it is no longer necessary for us to retain such data;
  • The right at any time to withdraw your consent to your data being processed;
  • The right to request that we provide you with your personal data and, where possible, to transmit that data directly to another data controller;
  • The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing;
  • The right to object to the processing of personal data;
  • The right to lodge a complaint with the Information Commissioner’s Office.

If you wish to exercise these rights, or find out more about them, please contact us.

How to contact us

If you wish to contact us about this Privacy Notice, or if you wish to exercise your rights, please contact:

Data Protection Officer
Dr Jenner’s House, Museum and Garden
Church Lane
Berkeley
GL13 9BN

You can also email dataprotection@edwardjenner.co.uk.

Please contact us in the first instance if you are unhappy. If we cannot resolve the problem to your satisfaction then you have the right to contact the Information Commissioner’s Office on 0303 123 113 or at www.ico.org.uk.

Cookies and third-party websites

Our website uses local storage (such as cookies) to improve your browsing experience. Further information about this can be found in our Cookie Policy.

Our website contains links to other websites. Please note that our Privacy Notice does not apply to these websites and we accept no responsibility or liability for any of these policies. You are advised to check the privacy policies of each website before you submit any personal data.

Changes to this privacy notice

We update this Privacy Notice from time to time to ensure it complies with the law and accurately reflects the ways in which we use your personal data. The current version will always be found on our website. This Privacy Notice was last updated on 25 April 2018.

Cookies Policy

To make this site work properly and provide you with the best experience whilst browsing, we sometimes place small data files called cookies on your device.

What are cookies?

A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.

How do we use cookies?

Our website is hosted by WordPress.com and they control the cookies being used on this site. For more information about how and why they are used, please see the WordPress.com Cookie Policy.

How to control cookies

You can control the use of cookies, or even delete them if you wish. For more information about how to do this please see aboutcookies.org. To find out more about advertising cookies and how to manage them please see youronlinechoices.eu. You can delete all cookies that are already on your computer and you can also set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.

Personal data

Cookies are just a string of numbers and letters and do not contain any personal data. For more information about how we protect your personal data, as well as how and when we use it, please see our Privacy Policy.

More information

If you would like any further information about our Cookie Policy, please contact our Data Protection Officer:

Data Protection Officer
Dr Jenner’s House, Museum and Garden
Church Lane
Berkeley
GL13 9BN

Or email: dataprotection@edwardjenner.co.uk.